Do you know your most and least engaged customers?
Sherlock prioritizes your users and accounts to help you convert trial prospects and retain paid customers with less effort
Score customers using product engagement metrics
Sherlock simplifies your complex product data into 3 easy to understand metrics, then uses them to score each of your customers
Activation
Conditions prospects match to become an active customer
Engagement
Number of times & frequency customers use key features
Adoption
Percentage of key features used by customers
Understand users and accounts at a glance
Easily tell whether a customer is activated, engaged, or have adopted your features
Get a bird’s eye view on your users and accounts
Create segments of your best and worst customers and rank them by activation, engagement, adoption, active users, and more. Get clarity on who needs help, and who is ready to expand.
Push scores to the tools you’re already using
Leverage Sherlock scores in your existing tools to power your team’s sales and support efforts. Convert activated prospects, expand engaged customers, or educate slow adopters — using the workflow your team is already familiar with.
Report on engagement at the product level
Measure key leading indicators to ensure your product is delivering value to customers before they slip away
Simple setup – just tell us what’s important
Create engagement scores by simply rating each of your important product actions. Sherlock does the rest.
“Focusing on the right work is critical for us as we grow. Sherlock helps us prioritize the right accounts, build the most important features and engage customers struggling to adopt.”
Wade Warren, Founder and CEO at Resource.io
Sherlock powers your entire organization
Customer Success
Prioritize and manage accounts more effectively
Product
Understand which features are driving engagement
Sales
Uncover trial accounts that are ready to purchase
CEO & founders
See changes in engagement daily and over time