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The game of SaaS is afoot! Are you ready to start winning?

Excellent! Sherlock gives your entire organization access to the vital product engagement data needed to grow revenue. And we’re not talking about that static, last active stuff. This is real engagement scoring. For your real SaaS business. (You are a real SaaS business, aren’t you?)

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Score customers using product engagement metrics
Sherlock simplifies your complex product data into 3 easy to understand metrics, then uses them to score each of your customers 


Activation
Conditions prospects match to become an active customer


Engagement
Number of times & frequency customers use key features


Adoption
Percentage of key features used by customers

Understand users and accounts at a glance
Easily tell whether a customer is activated, engaged, or have adopted your features

Get a bird’s eye view on your users and accounts

Create segments of your best and worst customers and rank them by activation, engagement, adoption, active users, and more. Get clarity on who needs help, and who is ready to expand. 

Push scores to the tools you’re already using

Leverage Sherlock scores in your existing tools to power your team’s sales and support efforts. Convert activated prospects, expand engaged customers, or educate slow adopters — using the workflow your team is already familiar with.

Report on engagement at the product level
Measure key leading indicators to ensure your product is delivering value to customers before they slip away

Simple setup – just tell us what’s important
Create engagement scores by simply rating each of your important product actions. Sherlock does the rest.

“Sherlock has become our system of record for user and (more importantly) account engagement. Before Sherlock, we were doing this internally – which quickly broke with growth. Sherlock is helping us plan our operations, making it easier for us to help our customers at every stage get value from our product.”

Sam Mcdonnell, Co-Founder and Head of Customer Success at Sitemate

Sherlock powers your entire organization

Customer Success
Prioritize and manage accounts more effectively

Product
Understand which features are driving engagement

Sales
Uncover trial accounts that are ready to purchase

CEO & founders
See changes in engagement daily and over time

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