Bring essential product engagement data to your sales and customer success teams.
Everything you need to convert trial prospects and retain paid customers with less effort. Sherlock makes SaaS easier.
Score customers using product engagement metrics
Sherlock simplifies your complex product data into 3 easy to understand metrics, then uses them to score each of your customers
Activation
Conditions prospects match to become an active customer
Engagement
Number of times & frequency customers use key features
Adoption
Percentage of key features used by customers
Understand users and accounts at a glance
Easily tell whether a customer is activated, engaged, or have adopted your features
Get a bird’s eye view on your users and accounts
Create segments of your best and worst customers and rank them by activation, engagement, adoption, active users, and more. Get clarity on who needs help, and who is ready to expand.
Push scores to the tools you’re already using
Leverage Sherlock scores in your existing tools to power your team’s sales and support efforts. Convert activated prospects, expand engaged customers, or educate slow adopters — using the workflow your team is already familiar with.
Report on engagement at the product level
Measure key leading indicators to ensure your product is delivering value to customers before they slip away
Simple setup – just tell us what’s important
Create engagement scores by simply rating each of your important product actions. Sherlock does the rest.
“Sherlock has become our system of record for user and (more importantly) account engagement. Before Sherlock, we were doing this internally – which quickly broke with growth. Sherlock is helping us plan our operations, making it easier for us to help our customers at every stage get value from our product.”
Sam Mcdonnell, Co-Founder and Head of Customer Success at Sitemate
Sherlock powers your entire organization
Customer Success
Prioritize and manage accounts more effectively
Product
Understand which features are driving engagement
Sales
Uncover trial accounts that are ready to purchase
CEO & founders
See changes in engagement daily and over time