This is part of an ongoing series around the team here at Sherlock. We’re a passionate (read: a little overzealous) bunch and with no shortage of personality.

Patrick (“Paddy”) is the Head of Growth at Sherlock

Sometimes that means he’s a salesperson. Sometimes that means he gets trials to Activation. Sometimes he helps current customers in CS style. Whatever Paddy’s doing, he does it with a certain Midwestern flair.

We “sat down” with Paddy and asked him a few questions. This may or may not have happened during our talk:


(This man does not need a recipe)

Q&A with Paddy

What problems are you hoping to solve working at Sherlock?

People don’t want to be sold to anymore. Feature pitches and the one-call close are a thing of the past. I’m a Customer Success person through and through. That means I believe in finding an excellent use case and following through with a proper implementation — That’s the key to SaaS.

Sherlock helps SaaS businesses do just that. With Sherlock, Sales teams can find and focus on customers who care (PQLs), allowing them to provide custom advice that’s pertinent to the customer’s use case and trial experience. Additionally. Sherlock gives Sales teams the knowledge and information to guide successful customer trials. That way customers are properly implementing in the trial phase.

What do you do at Sherlock?

I mainly grow and support the Sherlock customer base through outbound sales and assisting customers through their trial periods. This is a startup though, so you’ll often find me teaming up with other departments (like Marketing) on things like inbound pipelines. We’ve made some pretty great content as well.

Check out Paddy the “Sales Bro” in our Sales-CS alignment sketch
Watch now.

What’s your past experience and how does it relate to your present role?

I have been in technology for 8+ years now. I have sold Network Management technology at Dell. I was part of launching new Google X products. I have been in the SaaS Analytics and product engagement world for 5+ years.

I know analytics. I know implementations. I know product engagement and the best way to apply it. Who could be a better fit for the first and only Product Engagement Scoring solution? (Marketing made me say that.)

What do you like about working at Sherlock?

It’s a true team atmosphere — Everyone helps at all levels and we’re all unified around the same goals. Every team member has a voice and all decisions are team decisions. That keeps us customer-centric and grounded in our core values.

What makes you get out of bed every morning? What are your core values?

The lawn needs mowing. And the walkway needs shoveling. Oh, and I love people and want to interact with them! (I’m a Minnesota man.)

Speaking of Minnesota, us Midwesterners are known for our nice attitude, I guess! Here are just a few of my core values:

  • Be honest
  • Be helpful
  • Be patient
  • Be persistent because life — and SaaS — require grit

What do you do in your free time?

Hint: It’s not all about reading Sherlock!

I love outdoor activities and sports. Some of my favorites are amateur baseball, cycling and flyfishing — Told you I was a Minnesota man!

I’ll also bake the odd pie when the weather gets chilly. My favorite kind? Pumpkin, of course!

What’s your favorite Sherlock quote and why?

No. I am not tired. I have a curious constitution. I never remember feeling tired by work, though idleness exhausts me completely.

Sherlock Holmes

In short, there is always something to do.

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