Finally a solution Product, Sales, and CS can agree on.

Everyone comes together around one concept — Product Engagement. Its metrics tell you how your accounts and users are doing so your customer-facing teams have everything they need to take customers from trial to forever.

Easily see what’s going on

Understand your star users and accounts. You’ll see if they’re activated, engaged, or if they’ve adopted that brand-spanking new feature you’re so excited about.
Get the best view of your engagement >>

Sherlock Stories:
Humanized product engagement insights

Let Sherlock do the thinking for you. Our singular AI analyzes your product engagement data and generates a custom story for each account. It’s complete with account highlights and actionable advice so your customer-facing teams know exactly what to do.
Learn how to get Sherlock smart >>

Easily score engagement

You tell us what’s important, we tell you how well your product is doing. Exceedingly remarkable! Even better: you can track engagement over time and by account.
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Easy segmentation

Sherlock makes it easy to create and access key account & user segments. Track your on-boarding accounts, mature accounts, at-risk accounts, and more with custom segmentation. Bonus: See segments in all your other tools (like Intercom).
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Easily track activation rate

New sign-up? Set customized activation criteria so you know when someone’s stuck or reaches product qualified status. See your leads ranked by activation and push that information wherever you need it. (Do I hear a distant gong ring?)
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Easily track adoption rate

See which users and accounts are adopting key features over time. You’ll know when someone needs help with on-boarding, if a new feature is killing it (especially with your power users), or if you need to make some changes.
Start tracking adoption rate >>

Start winning the game of SaaS today

The game’s afoot! Do you have a PQL process in place? What about a system to increase MRR? Your competitors do. Join them, won’t you?