Finally a solution Product, Sales, and CS can agree on.
Everyone comes together around one concept — Product Engagement. Its metrics tell you how your accounts and users are doing so your customer-facing teams have everything they need to take customers from trial to forever.
Easily see what’s going on
Understand your star users and accounts. You’ll see if they’re activated, engaged, or if they’ve adopted that brand-spanking new feature you’re so excited about.
Sherlock Stories: Humanized product engagement insights
Let Sherlock do the thinking for you. Our singular AI analyzes your product engagement data and generates a custom story for each account. It’s complete with account highlights and actionable advice so your customer-facing teams know exactly what to do.
Sherlock makes it easy to create and access key account & user segments. Track your on-boarding accounts, mature accounts, at-risk accounts, and more with custom segmentation. Bonus: See segments in all your other tools (like Intercom).
Get Sherlock’s singular product engagement metrics where you need them (Slack, Intercom, Salesforce, we’ve got it). Convert activated prospects, expand engaged customers, or educate slow adopters — using the workflow your team is already familiar with.
New sign-up? Set customized activation criteria so you know when someone’s stuck or reaches product qualified status. See your leads ranked by activation and push that information wherever you need it. (Do I hear a distant gong ring?)
See which users and accounts are adopting key features over time. You’ll know when someone needs help with on-boarding, if a new feature is killing it (especially with your power users), or if you need to make some changes.