What counts as an active user?
An active user is a user who has triggered any of your scored events in a billing month. We don’t charge for those users who have been dormant in the billing month (even if you tracked them in the past)
What happens if I go over the monthly active user allotment for my plan?
You will be charged a monthly overage charge based for MAUs over the amount allotted by your plan. The charge is $5.00/100 MAUs over your plan allotment. Your Sherlock account will continue to process all your data normally even if you go over the MAU limit.
What is account-based scoring?
We have a saying over here at Sherlock — B2B SaaS is an account-based world. That’s why we allow you to track how accounts are using your product (not just users). Learn more about account-based scoring >>
Can I test Sherlock before committing to use it?
Of course! Sign up for a free trial and get started with Sherlock today!
Can I add team members to my account?
Certainly. Each plan comes with a specific number of team member seats included. After that number, we charge $35/seat.
Can I pay for an annual plan on a monthly basis?
Unfortunately, no. Annual plans offer a discount on the monthly rate, but must be paid in advance.