What counts as an active user?
An active user is a user who has done any of your scored events in any calendar month.

What happens if I go over the monthly active user allotment for my plan?
You will be charged an overage charge based on your tier. For Watson plans, the charge is $8.00/100 MAUs over your plan allotment. For Mycroft plans, you will be charged $6.00/100 MAUs and for Sherlock plans, the charge is $4.00/100 MAUs.

What are custom segments?
In Sherlock, we provide a handful of default segments built around your engagement levels, but you also have the ability to create your own segments based on any event/trait/score combinations. You can learn more about these segments here.

What are connections?
Connections are what allow you to connect your engagement scores and segments with other tools. Currently, you can connect your Sherlock scores with Segment.com, Intercom and Slack.

What is account-based scoring?
Account-based scoring is what allows you to score the engagement level of your Accounts. This is very important functionality for any B2B SaaS business.

Can I pay for an annual plan on a monthly basis?
Unfortunately, no. Annual plans offer a discount on the monthly rate, but must be paid in advance.