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How to Track Activation Metrics with Sherlock

How to Track Activation Metrics with Sherlock

Tracking activation metrics can be a game-changer for your sales, marketing, CS and product teams. Here’s how to get started. If your SaaS product is like many with a free trial offering, then odds are, your customer journey probably looks something like this:...

Feature Update: Intercom, updated Segmentation filters and more

Feature Update: Intercom, updated Segmentation filters and more

Features, Features, Features Winter is coming, so the Sherlock team is generating its own heat by pushing features at a blistering rate! We continue to inch toward our goal of making Sherlock an absolutely indispensable part of every SaaS stack. To that end, we have a...

Welcome to the Age of Engagement

Welcome to the Age of Engagement

This is a slide from our current sales deck. We use this slide to help explain why Sherlock exists in the world - much of which requires a solid understanding of the history of the commercial software industry and the trends that defined it. We find ourselves, today,...

Best Practices for Creating Engagement Scores in Sherlock

Best Practices for Creating Engagement Scores in Sherlock

Creating your Engagement Score Creating your engagement score is the first step in your Sherlock journey because everything in Sherlock is dependent on the creation of a scoring model. The beauty of Sherlock is you’re in control (it’s your product after all - you know...

Account Detail gets a Makeover in Sherlock

Account Detail gets a Makeover in Sherlock

New Account Details view Most SaaS business are account-based. That is to say, most SaaS products are built to be used by a collection of users, teams or even entire organizations. But tracking engagement data at the account level is difficult. At Sherlock it’s our...

Is Account-Based Engagement a Blind Spot in Your SaaS Business?

Is Account-Based Engagement a Blind Spot in Your SaaS Business?

Engagement is everything. Find out how to begin tracking and assessing account-based engagement, and how to leverage these insights across your business.   The Power of Account-Based Engagement Insights “There is nothing more deceptive than an obvious fact.” ―...

It’s Time to Start Talking About a Product Engagement Stack

It’s Time to Start Talking About a Product Engagement Stack

We've officially entered the age of engagement. So why aren't more SaaS companies focused on the product engagement stack?   The SaaS Product Engagement Stack For a while now, we in the SaaS world have been talking about our “stacks” - most commonly our “marketing...

Sherlock Feature: Multiple Scoring Profiles

Sherlock Feature: Multiple Scoring Profiles

Multiple Engagement Scoring Profiles with Sherlock   Measuring product engagement is, in some ways, a nuanced game. Especially if you want to do it right — if you want to do it at a level that makes it as helpful and actionable as possible. One of the nuances of the...

Sherlock Integrations: Slack

Sherlock Integrations: Slack

Sherlock and Slack   Slack has quickly become the portal by which we access everything important to our business. When we need someone or something having to do with our day-to-day operations, we look to Slack first. So, why shouldn’t you be able to access user...

Sherlock Integrations: Intercom

Sherlock Integrations: Intercom

Sherlock and Intercom   Your Customer Success team simply must have ready access to information about the engagement levels of their accounts and individual customers. Without it, they are pretty much operating in the dark. Most everything your CS does on...

Tracking Product Engagement: A Step-by-Step Guide

Tracking Product Engagement: A Step-by-Step Guide

How to track product engagement: the most important SaaS metric you probably aren't tracking.   Product Engagement: SaaS Lifeblood As you’ve heard us say many times before, product engagement is the lifeblood of any SaaS business. The entire SaaS business model is...

Introducing Sherlock  – Product Engagement Scoring for SaaS Businesses

Introducing Sherlock  – Product Engagement Scoring for SaaS Businesses

Introducing Sherlock   We are super excited to introduce Sherlock – a product engagement scoring application built specifically for SaaS businesses – for whom product engagement is…well…pretty much the most important metric of success. We built Sherlock to...

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