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Feature Update: Intercom, updated Segmentation filters and more

Feature Update: Intercom, updated Segmentation filters and more

Features, Features, Features Winter is coming, so the Sherlock team is generating its own heat by pushing features at a blistering rate! We continue to inch toward our goal of making Sherlock an absolutely indispensable part of every SaaS stack. To that end, we have a...

Welcome to the Age of Engagement

Welcome to the Age of Engagement

This is a slide from our current sales deck. We use this slide to help explain why Sherlock exists in the world - much of which requires a solid understanding of the history of the commercial software industry and the trends that defined it. We find ourselves, today,...

Best Practices for Creating Engagement Scores in Sherlock

Best Practices for Creating Engagement Scores in Sherlock

Creating your Engagement Score Creating your engagement score is the first step in your Sherlock journey because everything in Sherlock is dependent on the creation of a scoring model. The beauty of Sherlock is you’re in control (it’s your product after all - you know...

Account Detail gets a Makeover in Sherlock

Account Detail gets a Makeover in Sherlock

New Account Details view Most SaaS business are account-based. That is to say, most SaaS products are built to be used by a collection of users, teams or even entire organizations. But tracking engagement data at the account level is difficult. At Sherlock it’s our...

ABE – Account Based Engagement. Don’t let this become a blind spot in your SaaS business.

ABE – Account Based Engagement. Don’t let this become a blind spot in your SaaS business.

“There is nothing more deceptive than an obvious fact.” ― Sherlock Holmes, The Boscombe Valley Mystery Generally speaking, SaaS businesses are account-based businesses. By this, we mean most SaaS businesses don’t build or sell products that are intended to be used by...

It’s time to Start Talking about a Product Engagement Stack

It’s time to Start Talking about a Product Engagement Stack

The Product Engagement Stack   For a while now, we in the SaaS world have been talking about our “stacks” - most commonly our “Marketing” or our “Sales stack”. For some, this may sound like an obnoxious Silicon Valley buzzword, but a stack is nothing but a collection...

Sherlock Feature: Multiple Scoring Profiles

Sherlock Feature: Multiple Scoring Profiles

Multiple Engagement Scoring Profiles with Sherlock   Measuring product engagement is, in some ways, a nuanced game. Especially if you want to do it right — if you want to do it at a level that makes it as helpful and actionable as possible. One of the nuances of the...

Sherlock Integrations: Slack

Sherlock Integrations: Slack

Sherlock and Slack   Slack has quickly become the portal by which we access everything important to our business. When we need someone or something having to do with our day-to-day operations, we look to Slack first. So, why shouldn’t you be able to access user...

Sherlock Integrations: Intercom

Sherlock Integrations: Intercom

Sherlock and Intercom   Your Customer Success team simply must have ready access to information about the engagement levels of their accounts and individual customers. Without it, they are pretty much operating in the dark. Most everything your CS does on...

Product Engagement: The Most Important Metric You Aren’t Tracking for Your SaaS Business – and how to do so

Product Engagement: The Most Important Metric You Aren’t Tracking for Your SaaS Business – and how to do so

Product Engagement: SaaS Lifeblood   As you’ve heard us say many times before (and many times in the future) - Product engagement is the lifeblood of any SaaS business. The entire SaaS business model is dependent on people using (and getting value from)...

Introducing Sherlock  – Product Engagement Scoring for SaaS Businesses

Introducing Sherlock  – Product Engagement Scoring for SaaS Businesses

Introducing Sherlock   We are super excited to introduce Sherlock – a product engagement scoring application built specifically for SaaS businesses – for whom product engagement is…well…pretty much the most important metric of success. We built Sherlock to...

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