Bring essential product engagement data to your sales and customer success teams.

Everything you need to convert trial prospects and retain paid customers with less effort. Sherlock makes SaaS easier.

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Score customers using product engagement metrics
Sherlock simplifies your complex product data into 3 easy to understand metrics, then uses them to score each of your customers 


Activation
Conditions prospects match to become an active customer


Engagement
Number of times & frequency customers use key features


Adoption
Percentage of key features used by customers

Understand users and accounts at a glance
Easily tell whether a customer is activated, engaged, or have adopted your features

Get a bird’s eye view on your users and accounts

Create segments of your best and worst customers and rank them by activation, engagement, adoption, active users, and more. Get clarity on who needs help, and who is ready to expand. 

Push scores to the tools you’re already using

Leverage Sherlock scores in your existing tools to power your team’s sales and support efforts. Convert activated prospects, expand engaged customers, or educate slow adopters — using the workflow your team is already familiar with.

Report on engagement at the product level
Measure key leading indicators to ensure your product is delivering value to customers before they slip away

Simple setup – just tell us what’s important
Create engagement scores by simply rating each of your important product actions. Sherlock does the rest.

“Focusing on the right work is critical for us as we grow. Sherlock helps us prioritize the right accounts, build the most important features and engage customers struggling to adopt.”

Wade Warren, Founder and CEO at Resource.io

Sherlock powers your entire organization

Customer Success
Prioritize and manage accounts more effectively

Product
Understand which features are driving engagement

Sales
Uncover trial accounts that are ready to purchase

CEO & founders
See changes in engagement daily and over time

Product insights you need to run your SaaS business

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