Product engagement is the

lifeblood of every SaaS business

Sherlock is the best way to clearly understand
product engagement and retain more customers.

Product engagement is the lifeblood of every SaaS business

Sherlock is the best way to clearly understand product engagement and retain more customers.

“Focusing on the right work is critical for us as we grow. Sherlock helps us prioritize the right accounts, build the most important features and engage customers struggling to adopt.”

Wade Warren – Founder, Resource.io

Easily create custom
scoring profiles

Easily create custom scoring profiles

Sherlock takes the right approach to engagement scoring and puts you in control. With Sherlock you easily craft personalized engagement scores by telling us which user actions best indicate the engagement that matters for value and retention.

You can create multiple scoring profiles for any type or stage of the customer lifecycle, such as Trial, Paid, Power – whatever you want.

user engagement analytics customer score

Magically uncover a ranked list of your users

Magically uncover a ranked list of your users

Finally get a clear, complete picture of product engagement, without the burden of heavy product analytics tools–yuck. Get a ranked list of all your users and clearly understand what is driving their engagement and see what has changed. Finally answer the most important question for any SaaS business:

  • Who are my best users?
  • What makes them great?
  • How do I make more?

Understand account-level
engagement too!

Understand account-level engagement too!

One of the biggest challenges of a SaaS business is to understand engagement at the account-level. Sherlock delivers.

  • See a ranked list of your accounts
  • Discover the most (and least) engaged users on each
  • Be able to drive essential customer success and/or account-based marketing efforts based on account engagement.

Compare engagement across
segments

Compare engagement across segments

One of the best ways to understand product engagement is by comparing usage patterns across specific segments.

Sherlock automatically creates baseline segments based on user engagement levels, but you can also create custom segments based on any activity or demographic trait (trial users versus paid users, or frequent vs casual). Comparing these segments will give you essential insights into how your product is used at different stages and by different user types.

Track overall product
engagement over time

Track the average product engagement over time to know the health of your business. This will quickly become a standard KPI for your business.

When you track engagement over time, you can understand if your new features, or new onboarding, or new designs are actually driving product engagement and retention.

Push Sherlock scores and
segments to your favorite
tools – take action and drive
more engagement

Push Sherlock scores and segments to your favorite tools – take action and drive more engagement

Sherlock scores will quickly become essential to your operations. Automatically push user scores to other tools and:

  • Qualify trial accounts for your sales team
  • Allow CS to prioritize and adjust their support efforts based on engagement levels
  • Drive smarter marketing programs for onboarding, retention and growth
  • Give product the best candidates for research/feedback
  • Create look-alike programs to attract more of your top users

Don’t let engagement be a guessing game.